For our virtual events, we do not offer refunds as we would like to support our local artists. However, in extreme cases (illness, family death, etc.), we offer a refund within a 7-day period after purchasing a ticket. Please contact us at least 10 hours prior to the show with the request.
To be eligible for a refund, you must have your order number handy so we can verify your name, email and phone number. You’ll also need the receipt or proof of purchase.
To start a refund, you can contact us at firstname.lastname@example.org.
We will notify you once we’ve received your request and will let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
In the scenario that you contact us within 10 hours of the event, we will be able to swap your ticket for another event at no cost! However, please be mindful that that certain shows may be sold out thus please share with our team three shows you would like to attend.